October 2025 Facilisgroup PAC Meeting Updates

On October 8, Facilisgroup hosted its Partner Advisory Committee (PAC) meeting at our headquarters in St. Louis. This committee serves as a vital voice for our partner community, and their feedback and guidance are crucial to our success at Facilisgroup. This full-day session followed the July meeting in New Orleans after the Facilisgroup Summit, where four new sub-committees were formed to deepen engagement and drive innovation. The committee touched on a variety of topics, including outlining goals for the new sub-committees and plans for our community in the upcoming year. Here's a breakdown of what came out of the October PAC meeting.

Sub-Committee Focus Areas

1. Programs – Sam Riden, Rick Lederman, Kyle Fraser
   • Reviewed program effectiveness
   • Prepared rollout and impact talking points
2. TSC Stores – Wendy Ferber, Tim O’Neill, Joe Brown, Michele Dando, Samantha Ross, Product Team
   • Finalized findings and recommendations
   • Prepared for store performance and tech questions
3. TASAs – Amanda Clay, Craig Kornblum, Matthew Lamb, Kevin Schnepp, Kathy Thimsen, Jim Manno
   • Discussed TASA recognition and future direction
   • Shared Achievers program updates
4. Partner Success – Craig Kornblum, Tim O’Neill, Amanda Clay, Sam Riden, Sam Ross
   • Reviewed partner engagement and satisfaction
   • Identified challenges and new initiatives

Strategic Highlights & Takeaways

Syncore Workflow Redesign

• Automating order processing and integrating with e-commerce/inventory platforms
• Syncore as the central hub for product info and batch order management
• Expansion of flexible integrations and open APIs

TSC Platform Evolution

• Expanded product selection and improved catalog messaging
• Development of a client portal for order history, approvals, and payments
• Customization and AI-driven recommendations planned

TASA Ceremony Improvements

• Enhanced recognition for award recipients
• Streamlined event flow and logistics
• Clear communication and agenda transparency

Partner Success Team

• Refocused on Syncore expertise and community connection
• More partner-led education and networking
• Building a robust knowledge base for partner referrals

Distributor Engagement & Referrals

• Early engagement with smaller distributors
• Monitoring new partner behavior and referral practices

2026 Technology & Product Roadmap

• System-wide auditing, API expansion, UI modernization, and data cloud development
• Significant investment in AI and SOC 2 certification
• Product direction includes program stores, sales enablement, finance/AP automation, Outlook integration, and expanded integrations

Fall Release Preview

• New features: decoration cost manager, convenience fees, EPO enhancements, AR statement customization, Outlook integration
• Training and rollout dates set for October–November
• Continued focus on driving partner adoption of feature updates

Project Looking Glass & Data Cloud

• Implementation of Snowflake for analytics and reporting
• New BI tool for flexible, user-driven analytics
• Community-wide benchmarking and change management support